The typical way someone will be introduced to Pando is by receiving an invitation from a friend or colleague. This will arrive via email and will often include a Pando attachment, a.k.a. a "Pando Package." This is the file -- or group of files and folders -- the sender wants you to receive.

The first time you use Pando, you need to:

1. Go to your email program and open the message that has the .pando attachment.
2. Double-click on the attachment, or save it to your hard drive and open it from the Finder.
3. Opening a .pando file launches the Pando application. (If you haven't installed the Pando application yet, go back to Getting Started in this Help section.) The Package will automatically download and its name will appear in the Received list.

Perhaps you've installed Pando, but no one has sent you a .Pando Package. If you're staring woefully at a blank Pando Status screen, go to www.pando.com/fromceo and click the orange Download button in the Welcome to Pando box. Open the file and you'll be up and running with a video from our CEO.