Got an email with a ".pando" ("dot pando") attachment? That's a "Pando Package." It's the file -- or group of files and folders -- the sender wants you to receive.

If no one has sent you a Pando email, you can still follow along. Just click here to download a video message from Pando's CEO and skip to step 2.

1. Go to your email program and open the message that has the .pando attachment.
2. Double-click on the attachment, or save it to your hard drive and open it from the Finder.
3. Opening a .pando file launches the Pando application. (If you haven't installed the Pando application yet, go back to Getting Started in this Help section.) The Package will automatically download and its name will appear in the Received list.