Got an email with a ".pando" ("dot pando") attachment? That's a "Pando Package." It's the file -- or group of files and folders -- the sender wants you to receive.

If no one has sent you a Pando email, you can still follow along. Just click here to download a video message from Pando's CEO and skip to step 3.

1. Go to your email program.
2. Open the email that has the .pando attachment. Double-click on the attachment. If your email program lets you select "Open", do that and skip to step 4.
3. Download the .pando file the way you normally download an attachment. Go to where you downloaded it and double click on it.
4. Opening a .pando file launches the Pando application. (If you haven't installed the Pando application yet, go back to Getting Started in this Help section.) The Package will automatically download. Its name will appear in the Received list.

Once you have downloaded your first Pando Package, Pando will congratulate you and give you a little tip.