- How do I log in to my new Pando premium account?
- How do I upgrade my Pando account?
- How do I log out of my premium account?
- Does my account renew each month or year automatically?
- How do I get priority support?
- How do I manage my storage space?
- What do I do if I forget my password?
- How do I change my password?
- How do I change my subscription plan?
- What size files can I send with Pando? How much can I store on the Pando servers?
- Do my recipients need to be premium users in order to receive files bigger than 1GB?
- Will a premium account improve my connection speed?
- If I am sending a Package from my premium account, do I have to use the same name and email address that I used to register the account?
- Can I purchase more than one subscription? What if I will be using Pando on more than one computer? Or want to set my whole office up with subscriptions?
- Can I use both free and premium Pando?
How do I log in to my new Pando premium account?
- Start Pando. If it's already running, you can click on the Pando icon in your Dock to bring it to the front.
- Click on the Online/Offline menu in the lower left corner and select Sign in
(If there is no Sign in option, but there is a Sign out option, you are already signed in!) - This opens a new box where you can enter your E-mail address and Password. (Make sure to use the same ones you used when you purchased the product at the store.)
- If you leave these fields blank, you will still be able to use Pando, but you will not be able to use any of the added features and services of your premium Pando account.
- If you put in an incorrect e-mail address or password, you will receive an error message. (Forgot your password? Click here.)
- That's it! You're ready to start using your Pando premium account. You can see your account type by selecting Preferences from the Pando menu, then General.
How do I upgrade my Pando account?
Before you upgrade your free account to a premium account click here to view the benefits of Pando Pro. You can also click on any of the Upgrade links throughout the site, within the Pando program, or in the menu found by clicking the Pando icon in your system tray.
How do I log out of my premium account?
Just click the Online/Offline button in the bottom left of the Pando application and select Sign out. That’s it! You’ll automatically be logged out of your premium account and revert to a free account, until the next time you log in.
Does my account renew each month or year automatically?
Yes. You don't need to do anything to keep your subscription going from month to month (or year to year, depending on your subscription).
If you would like to stop your subscription, you will need to cancel it .
How do I get priority support?
Being a Pando premium subscriber automatically places your support questions/issues in the priority queue. First, make sure you are logged in to your premium account. Then just select Pando Support from the Help menu and fill out the form that appears. (The e-mail address you put on the form does not have to be the same one you use to log in to your premium account, but it makes things a little easier if it is.)
How do I manage my storage space?
Currently, there is no way for you to directly manage your storage space. (Management tools are coming soon, though – look for them in the next version!)
If you ever have a storage capacity problem, you can contact
Pando Support for help.
What do I do if I forget my password?
- Click here to go to the Forgot Password page. (You can also get there by clicking the Forgot password? link in the sign-in box within the Pando application.)
- Enter the e-mail address you used when you subscribed to your Pando premium account.
- The password will be sent to that e-mail address.
Contact Pando Support and we will assist you in changing your password.
How do I change my subscription plan?
If you decide you want a different subscription package than the one you’re currently registered for, you will need to contact Customer Service.
You will be refunded for the portion of the old subscription that you haven’t used and charged according to the new subscription, which will take effect immediately.
What size files can I send with Pando? How much can I store on the Pando servers?
- With a free account, you can send files that are up to 1GB each. (That’s bigger than many people’s whole email account capacity!) You can store up to 5GB on Pando’s servers at any given time.
- With a Pando Plus account , the size per file increases to 3GB, and you can store as much as 10GB on the servers.
- With a Pando Pro account , you can send files as large as 5GB and store as much as 25GB on the servers.
- With a Pando Publisher account , the individual file size and the storage capacity both jump all the way up to 50GB.
Do my recipients need to be premium users in order to receive files bigger than 1GB?
Fear not, your recipients will continue to receive your packages regardless of size, without being premium subscribers.
Just to clarify, when a premium user creates a package, it is the content of the package that is given premium status. Therefore, your recipients receive them just as they would any other Pando package but with the premium benefits of larger file size and faster download speeds.
Will a premium account improve my connection speed?
While the premium services have the potential for much better performance for the recipients of your premium packages, it will not boost your ability to download Packages posted using Pando Free, nor fix connection issues you may be having using Pando Free.
If you need help in diagnosing Pando connection issues please visit Pando Troubleshooting OR contact Pando Support.
How fast should Pando be?
You can determine what types of speeds you can expect from Pando by using one of the many Internet Connection Speed tests, such as DSLReports.
Please keep in mind that most Internet tests are in Kilobits per second
(KbPS) while Pando measures its speed in Kilobytes per second (KBPS), so you will need to divide the Internet test results by 8 to determine your expected Pando speed.
If I am sending a Package from my premium account, do I have to use the same name and email address that I used to register the account?
No, you can still change your identity with each Package you send. Follow these directions on how to change your name and e-mail address.
Please remember that this only affects the name and email address for your Packages, not your premium registration information.
Can I purchase more than one subscription? What if I will be using Pando on more than one computer? Or want to set my whole office up with subscriptions?
Individual users should not purchase more than one subscription for themselves – it wouldn’t make much sense! You can use your premium account on as many different computers as you want; just log out of your account on one computer and log in on another computer.
If you want to purchase several subscriptions for different people – for example, for each person in your office – you should contact Pando Support.
Can I use both free and premium Pando?
Yes! It doesn’t even require downloading two separate versions of the application; you can use the same version of the program for both free and premium accounts. As long as you’re logged in, you’re using your premium account, with all the extra services that includes. But if you select Sign out from the Online/Offline menu, you will be logged out of your premium account and can continue using the Pando application as a free account.
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