Did a friend send you an email attachment that ends in " .pando" like the one below? If so, you got a Pando Package.

Go back to your email program/service and open that .pando email attachment sent by your friend.

(Sample Email Service)

Pando will start downloading your package immediately.

When the download completes, a green "open" button will appear next to the package. Simply click it to see your files.

Pando saves files, by default, to a folder called "My Pando Packages," located within your "My Documents" directory. To pick a new download location for packages, click the "options" button at the upper right corner of Pando.

More questions? See our FAQ on receiving files
Stuck? Email support@pando.com
Learn how to Send Files

Attaching files and folders is so easy with Pando, you might never want to go back to the old way again.

Open Pando and click the "share new" button

TIP: You can also right-click any file or folder on your computer and select "Send with Pando"

Choose whether you wish to share via email, IM or web. Select files to send and for email, fill out the email fields and click send! (Details below); for IM, select "get link" and paste it into your IM of choice, and for web, click "get code" and copy and paste into your website or blog.

1. Click the "browse" button to slide open Pando's file drawer (left).
2. Navigate to the directory from which you want to send files. (Note the quick access buttons on bottom of the file drawer, too.)
3. Drag folders and/or files to the files & folders field on the right and give them a "package name".
4. Click the "From:" field to enter your name and email address and fill in the fields above like you would sending any email.
5. Click the "upload" button and watch your package go!

More questions? See our FAQ on sending files Stuck? Email support@pando.com

Want to post a Package on a Web page? Pando can generate HTML code for a slick little box with an image, a description and a download button that you can put in a Web page.

Get code for a new Package:

1. Click the share new button in Pando, and select Web.
2. Add your files and/or folders. See “Sending files and folders” if you haven’t done this before.
3. Click the get code button in the upper left corner.
4. After Pando has finished packaging your files, a new window will appear with three sections: “Package preview,” the “Send Package to:” menu, and a box containing the code you will be posting on the Web page.



5. The default option for the "Send Package to:" menu is the nifty-looking Flash Widget, which will look like the "Package preview" you see at the top of the window. Alternatively, you can also choose to generate a simple download link (no fancy code), BBCode (for posting in online forums), or a Simple Widget for sites (such as MySpace) that do not allow embedded Flash.(For a rundown of which sites allow what, click here .)
6. Copy the code from the code box and paste it into the appropriate place in your Web page.

Packages that you post this way expire 30 days from the last time they were downloaded. (If you're a Pando Publisher user, your Package never expires!) Get code for a Package you’ve already sent:

1. Click on the sent tab.
2. Select the Package you want code for.
3. Click info.
4. Click the Send to Web link.
5. The Send to Web or IM window opens with three sections: “Package preview,” the “Send Package to:” menu, and a box containing the code you will be posting on the Web page
6. The default option for the "Send Package to:" menu is the nifty-looking Flash Widget, which will look like the "Package preview" you see at the top of the window. Alternatively, you can also choose to generate a simple download link (no fancy code), BBCode (for posting in online forums), or a Simple Widget for sites (such as MySpace) that do not allow embedded Flash. (For a rundown of which sites allow what, click here .)
7. Copy the code from the code box and paste it into the appropriate place in your Web page.

Packages that you post this way expire 30 days from the last time they were downloaded. (If you're a Pando Publisher user, your Package never expires!)

Learn more:

• Creating a Web link for a Pando Package
• Publishing prettier Packages on the Web
• Creating a Pando RSS Feed
• Add a 'Pando RSS' button to your site

1. Browse the Pando Channel Directory to find one (or more!) Channels you might like. (A link is also provided if you select the +channel button).
2. When you find one you want to add, click the Subscribe with Pando button, which will open the Add Channels window in Pando.

3. Pando is set to download the Channels’ new Packages onto your computer automatically. If you'd rather Pando just show you the available files in your Channels tab so you can choose which ones to download, uncheck the box next to "Auto-download."
4. By default, Pando makes way for new Packages by automatically deleting old ones. You can decide how many old Packages to keep, or uncheck the box next to "Auto-delete" to disable this feature. ( More info on this stuff here!)
5. Ready? Click subscribe*.

* If you haven’t filled out your profile yet (see Pando options), you’ll be asked for some demographic information (gender, country, etc.—you know the drill). You’ll only have to do this once. Another way: If you have a specific Channel you want to add, you can:

1. Click the options menu on the upper right part of the window.
2. Select Channels.
3. Click + Add Channels in the upper right part of the Options window. A new window will open.
4. Enter the URL of a Channel in the text box (note: you can usually right-click an RSS icon on a site, choose “Copy Link Location,” then paste the link into the text box). Click the test button to make sure the feed will work. If the link is a valid link but doesn’t currently have any .pando files, you can still subscribe to it and Pando will check it regularly for .pando files
5. Then pick up with step 3 above.

Thank you for purchasing a Pando premium account!

1. Make sure you have Pando version 1.4 or later.
   • To check, launch the Pando application. Click on the Help menu and select About. The version number will be displayed.
   • Have an earlier version? Get the latest.
2. Open the Pando application. From the Online/Offline button, select Sign In.
   • 
3. Sign in using the email address and password combination you entered when you purchased your Pando premium account. Forgot your password? Click here.

1. How do I log in to my new Pando premium account?
2. Does my account renew each month or year automatically?
3. How do I get priority support?
4. What do I do if I forget my password?
5. How do I change my subscription plan?

more help

1. From Pando’s Help menu, select Pando Support.
   • 
2. Pando’s Support form will appear. Enter a title and a description of the problem with as much detail as what led to the problem as possible.
3. Responses will be sent to the email address listed on the form.