- What version of Skype do I need?
- Does the person to whom I am sending files need Pando?
- Are folders in Pando Packages preserved when sending them?
- Where do the
- Do files I send need to be downloaded within a certain time period?
- I tried to send a Package but there’s an error link in the Sent window. What went wrong?
- How do I know my files are secure?
- Where can I get the technical lowdown on how Pando works?
- Where on my computer do Pando files go?
- How do I shut Pando down completely?
- What do I do if a Package is expired?
- What does Package Removed mean?
- I tried to retrieve a Package but there’s an error link in the Received window. What went wrong?
- Pando is telling me to “please wait…” Wait for what, and how long?
- Can I share a Package before it is finished downloading?
What version of Skype do I need?
The Pando Extra only works with Skype version 3.0 or later and is only available for Windows. If you don't meet these requirements, the Extra may not download or install properly.
Click here to get Skype 3.0 or later.
Does the person to whom I am sending files need Pando?
Yes. But we make this process lightening fast, easy and, of course, free for both you and your recipient. Using the Pando Extra, you send files and folders (a.k.a. "Pando Packages") to Skype contacts or to someone’s email or you can post a link in a chat or Web page. If the recipients don’t have Pando installed, they are urged to get it.
"Aha!" you think. "That's the rub…you're forcing me to get others to download your software!" You caught us. As that old song goes: "If spreading good software's a crime, we guess we're guilty every time…"
And if you want to invite friends to install the Pando Extra before springing a Package on them, here’s how:
- In Skype’s Tools menu, choose Do More > Organize my Extras
- Click the Menu button in the Pando section.
- Select “Recommend to a friend…”
- Select your Skype contacts to whom you want to recommend Pando.
- Click Continue. They’ll be sent a message to try the Pando Extra along with a link to download it. If they don’t have Skype 3.0 or greater installed it will tell them they need to upgrade Skype, too.
Are folders in Pando Packages preserved when sending them?
Folders are preserved on the recipients' machines once the download is complete. The Pando Package simply shows a raw list of all the files in a Package. It's similar to how Winzip works.
The files go to the Pando Network when you upload them. When your recipients download the Package using the .pando file, they are downloading them from the Pando Network.
Do files I send need to be downloaded within a certain time period?
Pando Packages (your files) expire after 14 days from the date sent or the last date the Package was forwarded.
I tried to send a Package but there’s an error link in the Sent window. What went wrong?
Occasionally things go wrong. Possible problems with sending files include email errors or a lack of disk space. Click the error link for details.
How do I know my files are secure?
The files that you send are encrypted while in transit and while on Pando's servers. When your recipient downloads the Package using the .pando file that they received, the files are decrypted transparently and the user sees the original data you sent. Pando uses the most secure version of the latest encryption technologies -- 256-bit encryption keys of the AES -- to ensure your files are secure while in transit. You can read more about AES on WikiPedia.
Where can I get the technical lowdown on how Pando works?
First, check out How Pando Works (for geeks) on our website. To ask specific questions regarding Pando's technical wizardry, we invite you to join our forum, where you can chat directly with our talented engineers. And, of course, you can always mail questions to support@pando.com.
Where on my computer do Pando files go?
When you installed the plug-in, it created a default place for files to go called "My Pando Packages." It’s in c: \Documents and Settings\My Documents.
You can change where downloads go.
- Open the Pando Extra from Skype’s Do More menu (Tools > Do More > Pando). If the Send New window opens, close it to get to the main status window (the one with your Sent and Received listings).
- Click the options menu. Select Storage.
- Look for "Download Pando Packages to this folder by default:" Click the … button below it.
- Navigate to your folder of choice or click the New Folder button. When you click ok, the new folder selection will appear in the field next to the … button.
How do I shut Pando down completely?
Click the Pando icon in your system tray. Choose Shut Down Pando.
What do I do if a Package is expired?
Pando Packages expire after 14 days. If the Pando Package that you are downloading has expired, you will get a notice in a new window. Pando will try to find available copies of the file still on the network, but if that fails, you will need to contact the sender to send the files again.
What does Package Removed mean?
Occasionally you may see a dialog indicating that a package has been removed due to copyright violations. Clicking the cancel download button in this dialog will remove the .pando file from your received list.
I tried to retrieve a Package but there’s an error link in the Received window. What went wrong?
Occasionally things go wrong. Possible problems with receiving files include: the Pando Network is still waiting for the sender, the file is unavailable or you don’t have enough disk space. Click the error link for details.
Pando is telling me to “please wait…” Wait for what, and how long?
You may encounter "please wait..." at any time during a download. It means the system is connecting to the Pando network to look for your file. The sequence of messages you might see from the beginning of a download are as follows: “'connecting...", “connected…", “please wait...", and “waiting for sender..." By that point, Pando will have found what it needs and your download should be underway.
Can I share a Package before it is finished downloading?
Yes. Below the Received list, you'll see a share button. Select a Package to share and click the share button. Click Send on the bottom right of the Send window. You cannot modify the files and folders, the Package name or the description of a Package you are sharing.
